Child safety standards

Mafimo is a matrimonial service for adults seeking marriage. Our Terms of Service set a minimum age of 21 years, and every person who creates an account must confirm that they meet it. Creating an account for, or on behalf of, anyone under 21 is a breach of those terms. Read them at https://mafimo.com/terms.

• check_circle The minimum age to hold a Mafimo account is 21.
• check_circle The app is distributed with an adult content rating and an 18+ target audience, and access by minors is restricted at the store level.
• check_circle We do not knowingly collect information from anyone under 21. If we learn that we hold data belonging to a minor, we delete it and close the account.
• check_circle Identity can be confirmed through Aadhaar offline eKYC, the government-authorised route, which independently establishes who a person is rather than relying on what they typed.

A stated minimum age is only as good as what happens when someone ignores it. If you believe a profile belongs to a minor, please report it using the steps below. We act on those reports.

Much of our protection is structural rather than reactive. The features that make grooming and solicitation possible on other platforms were never built into Mafimo.

• check_circle There is no messaging or chat anywhere in Mafimo. No stranger can send anyone a message, because there is no inbox to send it to.
• check_circle There is no way to send a photo, video, file or link to another person. Users cannot exchange media at all.
• check_circle Phone numbers and email addresses stay hidden until both people have completed Aadhaar verification. Contact details are not browsable.
• check_circle Mafimo is explicitly not a dating or casual-relationship service. Using it for dating, casual relationships or any purpose other than seeking marriage is prohibited by our Terms, and profiles doing so can be reported and removed.
• check_circle Profiles are typically created and managed within a family, often by a parent or sibling, which is a further check on who appears on the platform.

Every profile in Mafimo carries a Report option, available to any signed-in user. You do not need to interact with a profile to report it.

1. Open the profile you are concerned about.
2. Choose Report.
3. Pick the category and the reason that best describe the problem.
4. Add a description. Please say plainly if you believe a minor is involved.
5. Submit. Your report reaches our team for review.

If you believe a child is involved, or that someone is being groomed or exploited, please also email protect@mafimo.com so that it is escalated immediately. You do not need a Mafimo account to email us, and you may report anonymously.

If a child is in immediate danger, contact your local police first. In India you can call 112 for emergencies, or Childline on 1098.

Reports are recorded and tracked to resolution by our team. Reports involving a suspected minor, or any suggestion of sexual abuse or exploitation, are treated as the highest priority and are reviewed ahead of everything else.

• check_circle We remove the offending content and the profile carrying it.
• check_circle We suspend or permanently terminate the account responsible, and we act to prevent the same person returning.
• check_circle We preserve the account records and content associated with the report so that they are available to law enforcement.
• check_circle We report to the relevant authorities where the law requires it, or where we judge that a child is at risk.

We do not require a reporter to prove their case before we act. Where a child may be at risk, we act on the report first and establish the detail afterwards.

Mafimo is operated from India and complies with the child protection laws that apply to it.

• check_circle The Protection of Children from Sexual Offences Act, 2012 (POCSO), including its obligation to report knowledge of an offence to the Special Juvenile Police Unit or the local police.
• check_circle Section 67B of the Information Technology Act, 2000, which makes publishing or transmitting material depicting children in sexually explicit acts a criminal offence.
• check_circle The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, including our obligations to remove such material and to assist lawful investigations.

We cooperate fully with law enforcement and with statutory child protection bodies, and we respond to lawful requests for information. Where we are required to report an offence, we do so regardless of whether anyone has reported it to us.

Questions about these standards, and all child safety reports and enquiries including those from regulators, law enforcement and child protection organisations, should go to protect@mafimo.com.

Mafimo is operated by Applantic Technology Labs (OPC) Private Limited, India.